Red Hat Linux:- Technical Support Engineering Internship

Technical Support Engineering Internship

Job ID  40878 Location  IN-Pune Department  Technical Support Remote base  .. Posting date  10/16/2013

Job description

Company description

At Red Hat, we connect an innovative community of customers, partners, and contributors to deliver an open source stack of trusted, high-performing technologies that solve business problems. We’re a billion dollar S&P 500 company offering solutions from Linux to middleware, storage to cloud, together with award-winning global customer support, consulting, and implementation services.

Job summary

The Red Hat Global Support Services (GSS) team is seeking an Technical Support Engineering Internship to join us in Pune. The Global Support Services team focuses on resolving issues for enterprise customers by providing high-level technical support and sustaining engineering services to maximize up-time and reduce IT costs. In this role, you'll have the opportunity to receive on-the-job training with Red Hat Enterprise Linux (RHEL) and related technologies like virtualization, storage, clustering, cloud, satellite, etc. This position has the potential to convert to a full-time role at the end of the internship. Come prepared to work alongside some of the brightest engineers in the open source industry.

Primary job responsibilities

Gather information for each bug and provide analysis to fully understand the issue Propose and discuss fixes or workarounds and provide advice to educate customers Collaborate with engineering, product management, and support management teams to prioritize customer requests Incorporate your findings to Red Hat's knowledge base Support Red Hat's global customers on technical issues through phone, chat, or remote access tools during the customer's business hours

Required skills

Understanding of Linux, UNIX, and open source Theoretical knowledge of networking, UNIX-like services, and concepts Analytical and reasoning skills Excellent English communication skills, both written and verbal Motivated but comfortable working with a team  Ability to communicate and present ideas in a user-friendly way Willingness to work in shifts and handle phone calls when needed Candidates who have done a project on Linux or who are currently contributing to open source projects are preferred Red Hat is proud to be an equal opportunity workplace and an affirmative action employer. We review applications for employment without regard to their race, color, religion, sex, national origin, disability, age, military status or veteran status, genetic information, or any other status protected by applicable law.

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