HCL Technologies Limited in Delhi/NCR, Delhi, Faridabad, Ghaziabad, Noida requires Technical Analyst/ Sr. Analyst Openings at HCL Comnet Noida Experience: 1 to 3 yrs. Opening(s): 50

HCL Technologies Limited in Delhi/NCR, Delhi, Faridabad, Ghaziabad, Noida requires Technical Analyst/ Sr. Analyst Openings at HCL Comnet Noida
Experience: 1 to 3 yrs.
Opening(s): 50

Walkin Interview on 16th November from 10 AM

Applicants need to go to the venue mentioned

Role: Technical Service Desk
Experience: 6 months - 3 years



Job Description:-

Hiring for Analyst/Sr. Analyst

• Minimum 6 months of technical experience is mandatory
• Technical Voice experience required
• Technical Support to HCL's business clients. He / She will be responsible to provide voice support, Resolve Technical or network problem diagnosis,chat, to the clients and provide technical resolution. Incumbent should open for 24X7 operations.

Responsibilities :- SD

1. · Provide hardware / software / network problem diagnosis / resolution via telephone/email/chat for customer's end users
2. · Route problems to internal 2nd and 3rd level IT support staff.
3. · Coordinate and manage relationships with vendors and support staff that provide hardware / software / network problem resolution.
4. · Administer and provide User account provisioning.
5. · Use the Incident Management System to document and manage problems and work requests and their respective resolutions and circumvention's.
6. . Responds to telephone calls, email, instant messages, and assigned tickets from users; Assign work orders / incidents to appropriate
7. support teams and follow up until closure.
8. . Respond to, and diagnose, problems through discussions with users, including problem recognition, logs, research, isolation, resolution,
9. and follow-up steps; Provide level 1 remote desktop support and perform other activities based on SOPs
10. . Perform user account management activities
11. Escalate complex problem to appropriate support specialists
12. Responsible for activities relating to the evaluation, analysis, and setup of PC-based software products (e.g., word processors, spreadsheets,
13. presentation graphics, database management systems, electronic mail, and communications)
14. . Troubleshoot client software and basic network connectivity problems
15. . Identify, evaluate and prioritize customer problems and complaints
16. . May train users and operators on a limited basis and/or may write training procedures
17. . Participate in on-going training and departmental development
18. . Routine maintenance updates with other IT staff and business units
19. . Provide all required documentation including standards, configurations and diagrams
20. . Provide knowledge transfer of EUC operations

Technical Requirements

• . Technical / Semi technical Voice / Semi voice international Experience required or from Customer support background with technical knowledge can apply
• · Phone support experience necessary.
• · Technical help desk or technical call center experience is necessary.
• · Disciplined, systematic problem solving skills required.
• · Hands-on work experience with the following:
• · Windows Operating systems
• · Clients: Windows7, Windows Vista, Windows XP, Windows 2000
• · Servers: Windows 2000, Windows 2003, Windows 2008,
• · Knowledge of Active Directory, Exchange 2003/2007
• · ITSM ticketing tools such as Remedy, HP Service Center, Peregrine Service Center
• · User account creation for Active Directory, Exchange Mailboxes, Distribution lists
• · Remote desktop connectivity applications like SMS, Bomgar, WebEx, Live Meeting, and Windows Native tools
• · MS Office Suite (XP, 2003, 2007): MS-Word, MS-Excel, MS-PowerPoint, MS-Outlook, MS Project, and MS Visio
• · Internet browsers (e.g. Explorer, Chrome, Firefox),
• · VPN and remote dial-in users
• · Support for laptop, desktops, and printers
• · PDA and blackberry support
• · Others: Adobe Acrobat and other common desktop applications like Winzip, etc

. Technical Voice / semivoice / semitech voice, semivoice Experience required For SERVICEDESK Requirement

Soft Skills

• - Excellent communication and conversation skills (Verbal and Written)
• - Good documentation skills
• - Good working knowledge of MS OFFICE (Including MS Project and Visio)
• - Should have a great customer handling skills
• - Able to handle unforeseen situations
• - High level of acceptance
• - Can drive HCL's value and its methodology

Date of Interview :- Saturday 16th Nov 13.

Timing-10.30am-4pm

Job Location: Noida\ Manesar

Interview Venue Details:-
B-39, Tower B, 4th Floor,Sec-1 Noida.
Near by Noida Sec 15 metro station.

Please mention Shalini Sharma on your resume.


Contact Person- Shalini Sharma


NOTE:-

Kindly carry your resume and a copy of photo ID proof.

Candidate should have Good communication.
Freshers please don't apply